JSO Community Survey
Jacksonville Sheriff's Office Community Survey 2024
Every two years, JSO commissions an independent survey of Duval County residents to gauge public perception of the department - how safe people feel, how well they think JSO is doing its job, and how they interact with and consume information from JSO. The figures below are drawn directly from 2024 Biennial Community Survey (Final)reportPublished Jun 1, 2024Accessed Sep 21, 2026.
About this survey
Adult residents of Duval County, Florida, aged 18 or older, excluding the Beaches communities. Telephone interviews: 16.4% landline and 83.6% cell phone.
- Completed Interviews
- 600
- Margin of Error
- ±4%
- Confidence Level
- 95%
- Field Dates
- May 6, 2024 to May 21, 2024
- Weighted Results
- Not disclosed
A note on methodology: Six patrol districts were stratified and oversampled to at least 125 responses per district. SPSS was used for analysis. The report does not disclose its weighting procedure. Figure 1 reports 818 district oversample responses, while the topline district frequencies total 600. Patrol-district margins of error are described as undetermined. ZIP-code cross-tabs include very small cells. Gender was assigned by interviewer observation.
Job Approval & Public Safety Perception
Out of 600 completed interviews.
Agree/Disagree: The Jacksonville Sheriff's Office, JSO is handling its job well.
68.1% of respondents say the JSO is handling its job well.
- Strongly Agree
- 33.9%
- Somewhat Agree
- 34.2%
- Somewhat Disagree
- 9.6%
- Strongly Disagree
- 11%
- Unsure
- 10.6%
- Refused
- 0.7%
Agree/Disagree: You feel safe in your neighborhood.
89.2% of respondents feel safe in their own neighborhood.
- Strongly Agree
- 60.3%
- Somewhat Agree
- 28.9%
- Somewhat Disagree
- 4%
- Strongly Disagree
- 5.6%
- Unsure
- 0.8%
- Refused
- 0.3%
Agree/Disagree: You feel safe in the areas of Jacksonville that you go to most often, for example for work or leisure.
81.5% feel safe in the areas of Jacksonville they visit most often.
- Strongly Agree
- 47%
- Somewhat Agree
- 34.5%
- Somewhat Disagree
- 8.1%
- Strongly Disagree
- 7.7%
- Unsure
- 2.4%
- Refused
- 0.2%
Agree/Disagree: You think Jacksonville is, overall, a safe place to live.
67.6% think Jacksonville is, overall, a safe place to live.
- Strongly Agree
- 29.3%
- Somewhat Agree
- 38.3%
- Somewhat Disagree
- 13.7%
- Strongly Disagree
- 14.8%
- Unsure
- 3.7%
- Refused
- 0.2%
Investigations, Misconduct & Accountability
Out of 600 completed interviews.
Agree/Disagree: Overall, the JSO does a good job handling complex investigations.
55.7% agree the JSO does a good job handling complex investigations.
- Strongly Agree
- 28.8%
- Somewhat Agree
- 26.9%
- Somewhat Disagree
- 7.4%
- Strongly Disagree
- 12%
- Unsure
- 23.9%
- Refused
- 1%
Agree/Disagree: The JSO does a good job investigating officer-involved shootings.
53.6% agree the JSO does a good job investigating officer-involved shootings.
- Strongly Agree
- 31.9%
- Somewhat Agree
- 21.7%
- Somewhat Disagree
- 7.6%
- Strongly Disagree
- 14.7%
- Unsure
- 23.4%
- Refused
- 0.7%
Agree/Disagree: The JSO does a good job of following up on allegations of police misconduct with competent administrative and, if necessary, criminal investigations.
52.7% agree the JSO does a good job following up on allegations of police misconduct.
- Strongly Agree
- 27.7%
- Somewhat Agree
- 25%
- Somewhat Disagree
- 7.3%
- Strongly Disagree
- 16.1%
- Unsure
- 23.4%
- Refused
- 0.5%
Agree/Disagree: The JSO does a good job of reporting back to the community about its findings on investigations of possible police misconduct.
Only 52.2% believe the JSO does a good job reporting back to the community about its misconduct investigations.
- Strongly Agree
- 28.9%
- Somewhat Agree
- 23.3%
- Somewhat Disagree
- 10.2%
- Strongly Disagree
- 17.6%
- Unsure
- 19.9%
- Refused
- 0%
Agree/Disagree: Being the victim of police brutality is something you personally worry about.
30% personally worry about being a victim of police brutality.
- Strongly Agree
- 17.9%
- Somewhat Agree
- 12.1%
- Somewhat Disagree
- 14.3%
- Strongly Disagree
- 51.1%
- Unsure
- 4.7%
- Refused
- 0%
Staffing, Funding & Personal Encounters
Out of 600 completed interviews.
Agree/Disagree: The JSO has enough officers to meet the city's needs.
30.5% agree the JSO has enough officers to meet the city's needs.
- Strongly Agree
- 15.5%
- Somewhat Agree
- 15%
- Somewhat Disagree
- 16.7%
- Strongly Disagree
- 33.4%
- Unsure
- 19.1%
- Refused
- 0.4%
Agree/Disagree: The JSO is responsible with taxpayer money and allocates its resources well.
51.8% agree the JSO is responsible with taxpayer money.
- Strongly Agree
- 22.6%
- Somewhat Agree
- 29.2%
- Somewhat Disagree
- 8.8%
- Strongly Disagree
- 14.5%
- Unsure
- 24.4%
- Refused
- 0.5%
Agree/Disagree: The JSO needs more funding.
62.6% agree the JSO needs more funding.
- Strongly Agree
- 42.3%
- Somewhat Agree
- 20.3%
- Somewhat Disagree
- 5%
- Strongly Disagree
- 17%
- Unsure
- 15%
- Refused
- 0.4%
Thinking about encounters you have personally had with the JSO personnel, did you find them to be courteous and competent?
69.4% who personally interacted with JSO personnel found them courteous and competent.
- Definitely Yes
- 50.7%
- Somewhat Yes
- 18.7%
- Somewhat No
- 5.4%
- Definitely No
- 9.6%
- I have had no interaction with police
- 14.2%
- Unsure
- 1.3%
- Refused
- 0%
Top Public Safety Concern
Out of 600 completed interviews.
What public safety issue concerns you most, the one issue that the Jacksonville Sheriff's Office should allocate more resources to? Is it:
Gun Violence was the top concern named, cited by 37.4% of respondents as the issue JSO should prioritize.
- Gun Violence
- 37.4%
- Illegal Drug use
- 17.4%
- Property Crimes
- 10.4%
- Domestic Violence
- 7.4%
- Traffic Safety
- 12.8%
- Something else
- 8.7%
- Unsure
- 5.2%
- Refused
- 0.5%
Perceived Change Over Time
Out of 600 completed interviews.
Do you believe the JSO has gotten better in the area of accountability compared to years past, or have things gotten worse in the area of accountability?
55.9% say accountability has gotten better in recent years, vs. 15.7% who say it's gotten worse.
- Much Better
- 25.8%
- Somewhat Better
- 30.1%
- Somewhat Worse
- 7.8%
- Much Worse
- 7.9%
- Unsure
- 27.1%
- Refused
- 1.3%
Compared to years past, do you believe the JSO has gotten better in the area of transparency or has transparency gotten worse recently?
56% say transparency has gotten better in recent years, vs. 16.6% who say it's gotten worse.
- Much Better
- 24.8%
- Somewhat Better
- 31.2%
- Somewhat Worse
- 8.4%
- Much Worse
- 8.2%
- Unsure
- 26.3%
- Refused
- 1%
How about in the area of community engagement? Has the JSO done a better job with community engagement compared to years past, or have things gotten worse?
53.9% say community engagement has gotten better in recent years, vs. 18.7% who say it's gotten worse.
- Much Better
- 21%
- Somewhat Better
- 32.9%
- Somewhat Worse
- 10%
- Much Worse
- 8.7%
- Unsure
- 26.6%
- Refused
- 0.9%
Social Media & Local News Habits
Out of 600 completed interviews.
Would you consider following JSO on Facebook?
42.5% currently follow or would consider following JSO on Facebook.
- Currently Follow
- 19.1%
- Would Follow
- 23.4%
- Would NOT Follow
- 25.6%
- Don't Use It / Unsure / Refused
- 31.9%
Would you consider following JSO on Instagram?
22% currently follow or would consider following JSO on Instagram.
- Currently Follow
- 8.8%
- Would Follow
- 13.2%
- Would NOT Follow
- 29.2%
- Don't Use It / Unsure / Refused
- 48.8%
Would you consider following JSO on Twitter?
16.3% currently follow or would consider following JSO on Twitter.
- Currently Follow
- 6.4%
- Would Follow
- 9.9%
- Would NOT Follow
- 27.7%
- Don't Use It / Unsure / Refused
- 56%
Would you consider following JSO on YouTube?
27% currently follow or would consider following JSO on YouTube.
- Currently Follow
- 8.3%
- Would Follow
- 18.7%
- Would NOT Follow
- 32.3%
- Don't Use It / Unsure / Refused
- 40.7%
Would you consider following JSO on LinkedIn?
14.9% currently follow or would consider following JSO on LinkedIn.
- Currently Follow
- 4.7%
- Would Follow
- 10.2%
- Would NOT Follow
- 33.3%
- Don't Use It / Unsure / Refused
- 51.9%
During a typical week, how many days do you watch LOCAL news on TV, not including sports?
Respondents watch local TV news an average of 3.3 out of 7 days a week.
- 0
- 32.3%
- 1
- 7.3%
- 2
- 6.6%
- 3
- 7.2%
- 4
- 4.3%
- 5
- 9.8%
- 6
- 1.8%
- 7
- 29.5%
- Unsure
- 0.9%
- Refused
- 0.2%
During a typical week, how many days do you read the LOCAL news in a PRINTED newspaper, not including sports? Please just think about the printed paper, not what you may see online.
Respondents read local news in a printed newspaper an average of 0.6 out of 7 days a week.
- 0
- 82.6%
- 1
- 3.3%
- 2
- 2.1%
- 3
- 1.2%
- 4
- 1.9%
- 5
- 0.3%
- 6
- 0%
- 7
- 5.7%
- Unsure
- 1.8%
- Refused
- 1.1%
Thinking about online news, during a typical week, how many days do you watch, read or listen to LOCAL news on the Internet, again, not including sports?
Respondents watch, read, or listen to local news online an average of 3.5 out of 7 days a week.
- 0
- 25.8%
- 1
- 6.7%
- 2
- 8.6%
- 3
- 10.7%
- 4
- 6.1%
- 5
- 7.1%
- 6
- 2.2%
- 7
- 30.6%
- Unsure
- 2.1%
- Refused
- 0.2%