JSO Community Survey
Jacksonville Sheriff's Office Community Survey 2022
Every two years, JSO commissions an independent survey of Duval County residents to gauge public perception of the department - how safe people feel, how well they think JSO is doing its job, and how they interact with and consume information from JSO. The figures below are drawn directly from Jacksonville Sheriff's Office Community Survey 2022reportPublished Feb 1, 2023Accessed Sep 21, 2026.
About this survey
Adult residents of Duval County, Florida, aged 18 or older, excluding the Beaches communities. Mixed mode: 545 online responses and 1,152 telephone responses.
- Completed Interviews
- 1,697
- Margin of Error
- ±2.4%
- Confidence Level
- 95%
- Field Dates
- November 21, 2022 to December 27, 2022
- Weighted Results
- Yes
A note on methodology: Conducted by the University of North Florida Public Opinion Research Laboratory. The county was stratified by six JSO patrol zones. Results were weighted first to adjust patrol-zone oversampling and then by age, sex, race, and education using 2021 ACS five-year estimates. Fielded November 21 through December 27, 2022. Phone response rate was 6% (AAPOR RR3). Displayed subgroup bases are unweighted while percentages are weighted. Small subgroup estimates and rounded percentages should be interpreted cautiously; select-all questions may total more than 100%.
Job Approval & Public Safety Perception
Out of 1697 completed interviews.
Do you approve or disapprove of the way the Jacksonville Sheriff's Office is handling its job?
55% of respondents say the JSO is handling its job well.
- Strongly Approve
- 16%
- Somewhat Approve
- 39%
- Somewhat Disapprove
- 19%
- Strongly Disapprove
- 14%
- Don't Know/Refusal
- 13%
You feel safe in your neighborhood.
87% of respondents feel safe in their own neighborhood.
- Strongly Agree
- 49%
- Somewhat Agree
- 38%
- Somewhat Disagree
- 7%
- Strongly Disagree
- 6%
- Don't Know/Refusal
- —
You feel safe in the areas of Jacksonville that you go to most often, for example for work or leisure.
81% feel safe in the areas of Jacksonville they visit most often.
- Strongly Agree
- 40%
- Somewhat Agree
- 41%
- Somewhat Disagree
- 12%
- Strongly Disagree
- 6%
- Don't Know/Refusal
- 1%
You think Jacksonville is, overall, a safe place to live.
63% think Jacksonville is, overall, a safe place to live.
- Strongly Agree
- 18%
- Somewhat Agree
- 45%
- Somewhat Disagree
- 22%
- Strongly Disagree
- 13%
- Don't Know/Refusal
- 2%
Investigations, Misconduct & Accountability
Out of 1697 completed interviews.
Overall, JSO does a good job handling complex investigations.
54% agree the JSO does a good job handling complex investigations.
- Strongly Agree
- 16%
- Somewhat Agree
- 38%
- Somewhat Disagree
- 17%
- Strongly Disagree
- 12%
- Don't Know/Refusal
- 18%
JSO does a good job investigating officer-involved shootings.
47% agree the JSO does a good job investigating officer-involved shootings.
- Strongly Agree
- 19%
- Somewhat Agree
- 28%
- Somewhat Disagree
- 13%
- Strongly Disagree
- 17%
- Don't Know/Refusal
- 24%
JSO does a good job following up on allegations of police misconduct with competent administrative and/or criminal investigations.
44% agree the JSO does a good job following up on allegations of police misconduct.
- Strongly Agree
- 18%
- Somewhat Agree
- 26%
- Somewhat Disagree
- 17%
- Strongly Disagree
- 17%
- Don't Know/Refusal
- 22%
JSO does a good job reporting back to the community about findings from investigations of possible police misconduct.
Only 42% believe the JSO does a good job reporting back to the community about its misconduct investigations.
- Strongly Agree
- 17%
- Somewhat Agree
- 25%
- Somewhat Disagree
- 21%
- Strongly Disagree
- 20%
- Don't Know/Refusal
- 16%
Being the victim of police brutality is something you personally worry about.
37% personally worry about being a victim of police brutality.
- Strongly Agree
- 21%
- Somewhat Agree
- 16%
- Somewhat Disagree
- 21%
- Strongly Disagree
- 41%
- Don't Know/Refusal
- 2%
Staffing, Funding & Personal Encounters
Out of 1697 completed interviews.
JSO has enough officers to meet the city's needs.
38% agree the JSO has enough officers to meet the city's needs.
- Strongly Agree
- 13%
- Somewhat Agree
- 25%
- Somewhat Disagree
- 22%
- Strongly Disagree
- 28%
- Don't Know/Refusal
- 13%
JSO is responsible with taxpayer money and allocates its resources well.
44% agree the JSO is responsible with taxpayer money.
- Strongly Agree
- 13%
- Somewhat Agree
- 31%
- Somewhat Disagree
- 19%
- Strongly Disagree
- 16%
- Don't Know/Refusal
- 20%
JSO needs more funding.
58% agree the JSO needs more funding.
- Strongly Agree
- 35%
- Somewhat Agree
- 23%
- Somewhat Disagree
- 16%
- Strongly Disagree
- 16%
- Don't Know/Refusal
- 10%
In your encounters with JSO personnel, you find them to be courteous and competent.
68% who personally interacted with JSO personnel found them courteous and competent.
- Strongly Agree
- 36%
- Somewhat Agree
- 32%
- Somewhat Disagree
- 12%
- Strongly Disagree
- 8%
- Don't Know/Refusal
- 12%
- No Interactions
- —
Why have you found JSO personnel's behavior to be discourteous or incompetent?
Rude/Arrogant/Dismissive was the most cited reason among respondents who found JSO personnel discourteous or incompetent, at 28%.
- Violent/Aggressive/Hostile
- 11%
- Rude/Arrogant/Dismissive
- 28%
- Racial Profiling/Harassing
- 9%
- Assume Guilt/Victim Blame
- 10%
- Unresponsive/Ineffective/Incompetent
- 28%
- Other
- 3%
- Don't Know/Refusal
- 12%
Contact With JSO
Out of 1697 completed interviews.
Have you called the police in the past year?
27% called the police at least once in the past year.
- Yes
- 27%
- No
- 73%
- Don't Know/Refusal
- —
Was it an emergency 9-1-1 call or a non-emergency call to the police department?
Non-Emergency was the most common type of call to police, at 52%.
- Emergency
- 35%
- Non-Emergency
- 52%
- Both
- 13%
- Don't Know
- 1%
How many times did you call Emergency 9-1-1 in the past year?
1 was the most common answer for how many times respondents called 9-1-1 in the past year, at 57%.
- 0
- 2%
- 1
- 57%
- 2
- 21%
- 3
- 9%
- 4
- 1%
- 5
- 3%
- More than 5
- 7%
- Don't Know/Refusal
- —
How many times did you call the non-emergency police number in the past year?
1 was the most common answer for how many times respondents called the non-emergency line in the past year, at 48%.
- 0
- 2%
- 1
- 48%
- 2
- 29%
- 3
- 14%
- 4
- 3%
- 5
- 1%
- More than 5
- 4%
- Don't Know/Refusal
- —
Have you had non-emergency contact with JSO in the past year?
36% had non-emergency contact with JSO in the past year.
- Yes
- 36%
- No
- 63%
- Don't Know/Refusal
- —
Public Safety Priorities
Out of 1697 completed interviews.
What public safety issue concerns you most?
Gun Violence was the top concern named, cited by 42% of respondents as the issue JSO should prioritize.
- Homelessness
- 20%
- Mental Health
- 14%
- Gun Violence
- 42%
- Opioid Crisis
- 7%
- Domestic Violence
- 4%
- Traffic Safety
- 8%
- Something Else
- 5%
- Don't Know/Refusal
- 2%
Which public safety issue should get more resources allocated to it?
Gun Violence was the issue respondents most often said should get more resources, at 27%.
- Homelessness
- 24%
- Mental Health
- 21%
- Gun Violence
- 27%
- Opioid Crisis
- 9%
- Domestic Violence
- 5%
- Traffic Safety
- 7%
- Something Else
- 6%
- Don't Know/Refusal
- 3%
If JSO could do one thing for you in your neighborhood, what would it be?
Increase patrols/visibility/presence was the most common thing respondents asked JSO to do for their neighborhood, at 29%.
- Increase patrols/visibility/presence
- 29%
- More effective at reducing/preventing crime
- 11%
- Increase traffic control/enforcement
- 9%
- Increase community engagement/communication
- 8%
- Nothing/keep up good work
- 6%
- Stop over-policing/shift responsibility to mental health/social workers
- 5%
- Treat people fairly/stop police brutality/racial profiling
- 4%
- More responsive/faster response time
- 3%
- Address homelessness
- 1%
- Other
- 2%
- Don't know/Refusal
- 23%
Online Presence & News Habits
Out of 1697 completed interviews.
Have you visited the JSO website, JaxSheriff.org?
34% have visited JSO's website, JaxSheriff.org.
- Yes
- 34%
- No
- 65%
- Don't Know/Refusal
- 1%
Have you visited the JSO careers website, JoinJSO.com?
12% have visited JSO's careers website, JoinJSO.com.
- Yes
- 12%
- No
- 88%
- Don't Know/Refusal
- —
Have you visited the JSO Open Data & Transparency website?
8% have visited JSO's Open Data & Transparency website.
- Yes
- 8%
- No
- 92%
- Don't Know/Refusal
- 1%
Which option would you most prefer for getting local news?
Watching local television news was the most preferred way to get local news, at 38%.
- Watching local television news
- 38%
- Reading local print newspapers
- 2%
- Getting local news from a social media site
- 18%
- Getting local news from online websites or app
- 27%
- Getting local news from JSO's social media sites
- 3%
- Getting local news from JSO's website
- 3%
- Word of mouth
- 3%
- Something Else
- 5%
- Don't get local news
- 1%
- Don't Know/Refusal
- 1%
During a typical week, how many days do you watch local news on TV, not including sports?
Respondents watch local TV news an average of 3 out of 7 days a week.
- 0
- 32%
- 1
- 10%
- 2
- 8%
- 3
- 9%
- 4
- 7%
- 5
- 8%
- 6
- 2%
- 7
- 24%
- Don't Know/Refusal
- 1%
During a typical week, how many days do you read local news in a printed newspaper, not including sports?
Respondents read local news in a printed newspaper an average of 0.6 out of 7 days a week.
- 0
- 82%
- 1
- 5%
- 2
- 2%
- 3
- 2%
- 4
- 1%
- 5
- 1%
- 6
- 0%
- 7
- 5%
- Don't Know/Refusal
- 1%
During a typical week, how many days do you watch, read, or listen to local news on the Internet, not including sports?
Respondents watch, read, or listen to local news online an average of 4.3 out of 7 days a week.
- 0
- 15%
- 1
- 6%
- 2
- 8%
- 3
- 10%
- 4
- 8%
- 5
- 8%
- 6
- 3%
- 7
- 41%
- Don't Know/Refusal
- 1%
Which social media platforms do you or would you follow JSO on?
Facebook was the platform most respondents follow or would follow JSO on, at 41%.
- 41%
- 20%
- 16%
- YouTube
- 13%
- 7%
- None/Don't Know/Refusal
- 33%
Community Engagement
Out of 1697 completed interviews.
Which JSO community-engagement activities would you be willing to participate in?
Direct Officer Interaction was the community-engagement activity most respondents said they'd participate in, at 32%.
- Sheriff's Watch Meetings
- 28%
- Neighborhood Walks
- 30%
- Coffee with a Cop
- 31%
- Safety Fairs
- 26%
- Citizen's Police Academy
- 19%
- Substations and Stop Stations
- 23%
- Direct Officer Interaction
- 32%
- Other
- 5%
- None/Don't Know/Refusal
- 27%